TOCO Shop Manager JOB DESCRIPTION:
MISSION: TOCO empowers children and families through green and community partnerships.
PURPOSE: TOCO fulfills basic needs while encouraging neighbors to develop a wider vision of the world, make a positive impact on the lives of others through service, and build a sustainable future.
VISION: By fulfilling its mission, TOCO will empower society to construct and maintain a world that is both socially and environmentally sustainable.
VALUES: Promoting service to humanity; honesty; social and environmental responsibility; compassion; community; positivity; joy; fun.
IMPACT: TOCO has developed their most ambitious programs: The TOCO Shop and TOCO Pantry which have served thousands of families over the past ten years. Through referrals from community members, schools, churches, and service agencies, TOCO Shop and Pantry provide subsidized and free material support (personal products, clothing, shoes, and housewares) to children and families. Year round they also operate outreach serving the marginalized population in the area. TOCO serves thousands of families each year; typically around 1,500 families through TOCO Pantry services and an estimated 8,500 families through Shop services.
TOCO’s brand of social entrepreneurship speaks not to financial gain but to a higher calling: service through stewardship of humanity and of the earth’s resources. Sustainability is not an abstract for us; we live it every day. We are excited to expand our reach in order to build neighborhood spaces where we can host workshops for families to explore the concepts of reduce, reuse, recycle, upcycle and more, in order to build that sustainable future.
POSITION: The TOCO Shop Manager will supervise staff, programs, expansion, and execution of the TOCO NFP mission. S/he will work with and report to the TOCO Board and Director of Community Development. S/he will also manageTOCO Shop and Textile Pantry staff and volunteers to effectively and efficiently manage the operation of The TOCO Shop Resale~Recycle Outlet.
Shop Hours of Operation:
Full-Time; Non-Exempt; Wage: $/15/hour
Part-Time; Non-Exempt; Wage: $12/hour
- 50% off all items in the shop
- 7 days of paid time off after one calendar year of Full time (>35 hrs/week) employment, plus an additional day of paid time off for each year following (with 12 days max).
Reports directly to the Director of Community Development and works with the DCD to:
- Build and maintain bridge between Shop and NFP.
- Train and supervise volunteers and staff and help create and maintain a positive and tidy work environment.
- Empower all to recognize and discuss mission/vision/impact with customers.
- Train staff to promote all current and upcoming TOCO events/volunteer opportunities.
- Develop strategies for recruiting, rewarding and retaining volunteers.
- Interview prospective volunteers/staff (all must have application).
- Ensure the shop is properly staffed.
- Set up and maintain systems to manage intake, sorting, merchandising and sale of donated items.
- Develop and manage internal controls for inventory, supplies, and cash proceeds.
- Meet sales goals.
- Coordinate store promotions and events to drive sales.
- Monitor competitive merchandise market environments (pricing and practices) and make changes in operations, as needed.
- Ensure high standards for donor and customer relations and establish relationships with businesses, organizations, and individuals.
- Manage online sales opportunities (incentive of potential for portion of sales).
- Develop upcycling/recycling opportunities in the Shop community.
- Develop and implement plans for future operations and ideas for growth including promotions and specials.
- Develop a marketing and advertising strategy for the shop which is integrated with the overall marketing efforts of the NFP.
- Inform DCD of staff, operational and financial matters.
- Attend staff meetings and other meetings of TOCO NFP as requested.
- Identify and resolve potential conflicts between Shop and NFP.
- Standing and walking for most of the day in constrained retail space; climbing stairs several times a day with frequent reaching, bending, stooping, and stretching. · Lifting and carrying (up to 50 pounds).
- Communicate clearly and professionally with volunteers and staff.
Education: Associate’s or Bachelor’s degree in a business related field, or the equivalent, preferred.
- Three years experience with retail sales and management, including supervising employees preferred.
- Experience recruiting and working with volunteers.
- Experience with online auction sales and nontraditional sales opportunities.
- Experience in working with individuals with individuals who experience homelessness and/or financial hardship (preferred).
- Strong interpersonal skills, including ability to work in a fast paced environment with grace and good humor
- Effective conflict resolution and management skills.
- Uses a forward thinking and solutions focused mindset.
- Proficient organizational skills and ability to be self motivated.
- Ability to convey a responsible demeanor and uphold a professional attitude. · Creative and compassionate with volunteer needs; create a positive workplace and uplifting work environment for staff.
- Ability to train and develop team members, solve problems with good judgment, delegate responsibilities and make decisions independently.
- Proficiency with Microsoft Office programs (Excel, Word) and/or G Suite (Sheets, Docs).